Frequently Asked Questions
Where do you deliver?
We deliver in areas ranging from Kittery to Bangor.
Can you please add an item to the site for me?
Absolutely! Reach out to our team and we'll find what you're looking for, then add it to the site so you can order that too!
How much is my delivery fee?
Enter your address in the site to see the vendors within range of your home and how much each delivery fee would be. Keep in mind, you can order from more than one vendor at once and save money on the delivery fee. We're a one stop shop!
Do you work with restaurants that don't consent to being on your site?
Never. All of our vendors agree to be listed on our site for your convenience of ordering with CarHop.
Do you charge commissions or fees to restaurants?
No. Zero commissions and fees means you pay what you would at the restaurant, too!
How do you make money then?
We charge customers transparent delivery fees, which we split with our drivers. We believe that if we build a business where everyone (customers, vendors and drivers) wins, then we will too.
How much do drivers make?
Our drivers make $26/hr on average. Some drivers make over $50k/year, and love the flexibility of the work.
How do drivers earn on CarHop?
We split our delivery fees with our driver at a 20%-30% rate, depending on driver experience and positive feedback. Then drivers earn tips as well, generally at $10/order.
What are you doing about coronavirus (COVID-19)?
In response to COVID-19, we do not accept Cash Tips. We will visually verify ID through the door glass or window, and deposit your order outside your door. We appreciate your cooperation.
What are the rules for alcohol delivery?
You must be 21 or older, and not overly intoxicated. If you can't buy it at the store, we can't deliver it to you.
My favorite item isn't listed, can you still pick it up for me?
Yes! Send us an email to firstname.lastname@example.org or call/text (207) 536-0846, and we will research the price and load it onto the site for you if possible ASAP.
Can I pay with cash?
No, we only accept credit card.
Do you deliver mixed drinks?
We only can deliver what you can buy at a vendor and take home with you, including cocktails to go. If Ready to Drink (RTD) and mixed in a sealed container for sale, then yes, we can from a retailer. Otherwise, just let us know what mixers or other supplies you may need and we'll bring the goods to you!
Why is the price sometimes slightly different than at the store shelf?
We automatically include bottle deposits in the price shown on our site. In other cases some restaurants request that we include gratuity for their staff. Otherwise, the prices are exactly as they are at the store or restaurant!
PLEASE CONTACT CarHop WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES