Effective Date: October 10, 2022
Information We Collect and How We Collect It. We may collect information from and about the Services when you provide it to us or automatically while you use the Services and, with your permission, when you are not using the Services. For example, with your permission we may access your location even if the Services are not being actively used. Our goal in collecting information is to provide and improve our Services and services, to administer your use of the Services, and to enable you to enjoy and easily navigate our Services.
Information You Provide via the Services; Account Information; Payment Information. Personal information is data that can be used to uniquely identify or contact a single person. When you download, register with, or use the Services, you will be required to register an account and provide certain personal information, including your name (first and last), your email address, an account password, your delivery address, your billing address and payment information. We will then use your account information to provide you with the Services. For example, when you submit an order for restaurant delivery services, we will communicate a confirmation of your order using the email address located in your account. Later, when you return to our Services to submit new, or additional, orders, we will have your account information on file so you wont be required to manually enter all your information again. Each time you place an order for restaurant delivery services, we will maintain a record of your order. This way, when you've customized an order with a favorite restaurant you can submit that order again and again without having to reenter all the detailed information. When you download the Services, we will request permission to send you push notifications related to the Services. See Changes in Personal Information; Opt-Out; Your Choices section below to learn more about how to change the push notification preferences. You may be offered the opportunity to have one of our representatives contact you to provide you additional information about our Services or services (e.g., if you select ? button in the Services or if we request feedback about the Services). We also may collect information you provide to us through your device's camera. If you are locked out of your account, you may visit the website at www.carhopme.com to reset your password. By initiating any activity or transaction that uses payment information in the Services, for example by placing an order for delivery, you consent to providing your financial information to us and our service providers processing the transaction to the extent required to provide the payment services to you. When we collect payment information directly from you, like credit card numbers and expiration dates, the payment data is transmitted directly from you to the credit card processing company and it is not stored by us. To clarify the third party payment processor is the keeper of payment information, not us. When you interact with us through various social media, for example, by visiting our Facebook or Instagram page, we may collect information including your email address, location and other biographical information. The information we receive from your social network depends on your privacy settings. Where the mobile application has connectivity to social media via a plug-in, you should always review, and, if you prefer, adjust your privacy settings on third-party websites and services before linking or connecting them to the Services.
Automatic Collection. When you download, register with, or use the Services, the Services may use technologies to automatically collect usage information (e.g., your use of features of the Services), location information (real-time information about the location of your device you're using to access the Services) and device information (e.g., device type, mobile network information, unique device identifier, operating system, browser type, application version). This information is sometimes called traffic data and helps us improve and customize the Services. This information is generally non-identifying, but if we associate it with you as an identifiable person, we will treat it as personal information.
Location Information. In order to provide you with our Services, we are required to receive or infer information about your location from a variety of sources. For example, we may use your IP address to identify your general location or we may receive more precise location data from your mobile device (such as via GPS, wireless networks, cell towers, Wi-Fi access points). We save your location when you submit a request for delivery to a specific location. In addition to using your location in order to provide the Services, we may use location data to analyze certain information, and to improve our Services and relevance of the information we provide to you via the Services. Please note that if you do not share your location information then we will not be able to provide the Services to you.
Technologies Used to Automatically Collect Information. Technologies we use on the Services to collect traffic data, directly or through our service providers, may include cookies (data files placed on your mobile device used to access the Services), analytics software (e.g., Google Analytics) and pixel tags (transparent graphic image, sometimes called a web beacon or tracking beacon, placed on a web page or in an email, which indicates that a page or email has been viewed). A pixel tag may tell your browser to get content from another server. We, or our service providers, may place cookies or similar files on your mobile device used to access the Services for security purposes, to facilitate Services navigation and to personalize your experience while visiting the Services. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your mobile device. However, if you select this setting you may be unable to access all or parts of our Services and some of our feature and services on the Services may not operate as intended.
Third-Party Information Collection; Cross-Device Collection. When you use the Services, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include your mobile service provider, your mobile device manufacturer, and third parties engaged by us to host or store information, including information obtained through the Services, or provide certain services for us, including promotional campaigns, fulfillment and loyalty/rewards programs. These third parties may use tracking technologies to collect information from you when you use the Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, or other online services websites. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
We use various Third-Party Services to operate the Service. These include:
DeliverLogic, HubSpot, GoDaddy, Stripe, Mailchimp, Google Analytics, Facebook’s Pixel, Wordpress.org, SurveyGizmo, SurveyMonkey, Google Docs, Paypal, Amazon / Amazon Web Services
and may include others in the future.
Third-Party Services will handle data pursuant to their own privacy and security policies, so we encourage you to read those services’ own policies. By using our Service, you consent to our providing data with Third-Party Services to be used in accordance with their own privacy and security policies as they exist today and as they may change in the future.
How We Use Information Collected From You. We use information we collect about you or you provide to us, including any personal information, to provide you with the Services and its contents, and to provide other information, products, offers or services you request from us, fulfill any other purpose for which you provide such information, to communicate with you about our Services, provide offers and promotions to you, give you notice about our offers and promotions, commercialize any business opportunities, notify you when Services updates are available and of any changes to any of our services we offer or provide through the Services. The usage information helps us improve our Services and to deliver a better and more personalized experience by enabling us to estimate our audience size and usage patterns, store information about your preferences and recognize you when you use the Services. We also use location information to determine offers available near you and to provide location-based offers.
Disclosure of Your Information. We may use or disclose your information, including personal information, to our third-parties to protect the security and integrity of the Services, to correct technical problems and malfunctions on the Services, to technically process your information, to fulfill our offers, promotions and coupons, to DeliverLogic so that it may provide services to you, and/or to take precautions against liability. We may also provide your information to our service providers who provide services on our behalf (e.g., our analytics provider and payment processor). We reserve the right to transfer any information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business. We reserve the right to disclose any personal information as needed if that information is requested by law enforcement agencies or if we are required to do so by law, treaty, regulation, subpoena, court order, or by a government entity. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us.
Do-Not-Track Requests; Third-Party Tracking. Unless your browser or device settings are configured to make your Services activities and publicly available information about your Services activities (such as traffic data described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser only sends a do not track message and does not otherwise screen you from tracking without any action on our part. To learn more about browser tracking signals and Do Not Track, please visit http://allaboutdnt.org. Third parties, other than our service providers, do not have authorization from us to track which websites, apps, or other online services you visit prior to and after visiting the Services. Please note, however, that we cannot control third-party tracking and there may be some third-party tracking that occurs without our consent or knowledge.
Changes in Personal Information; Opt-Out; Your Choices. If you need to correct, update, or delete your personal information, please contact us at any time by sending an email to email@example.com. Please note that we may not be able to correct or update your personal information previously provided to us by third parties. You can also choose to delete your account.
- Opt-Out: If you receive any promotional email communication from us, you will be given the option to unsubscribe from receiving further email communications at any time. Your option not to receive promotional and marketing material will not preclude us from accessing and viewing your personal information in the course of maintaining and improving the Services.
- Push Notifications: If you do not want to receive push notifications from us, you may opt out of receiving these when you first launch the Services or at a later stage by using the settings on your mobile device.
- Location: You can choose whether or not to allow the Services to collect and use real-time information about your device's location through your device's settings, but we will not be able to make deliveries to you without a delivery address. You can manage these preferences when the Services is first launched or at a later stage by using the setting on your mobile device. If you block the use of location information, an essential part of the Services will be inaccessible and will not function properly. For example, if you do not allow the Services access to your location on your phone, then we will not be able to assist you in specifying your delivery address. We may contact you periodically to make you aware of these limitations.
- Camera: You can choose whether or not to allow the Services to collect information about your device's camera and photos through your device's settings. You can manage these preferences when the Services is first launched or at a later stage by using the setting on your mobile device. If you block the use of camera or photos, an essential part of the Services will be inaccessible and will not function properly. For example, if you do not allow the Services access to the camera on your phone, then we will not be able to use your images to further define your delivery location. We may contact you periodically to make you aware of these limitations.
By using the Service, you (a) consent to our using your Collected Information as described in this Policy notwithstanding this risk; (b) waive any claims against us relating to the interception, use or disclosure of Confidential Information by third parties unauthorized by us; and (c) agree to notify us promptly if you suspect any unauthorized usage of Confidential Information.
For more information on protecting your privacy, please visit www.ftc.gov/privacy.
Children. The Services are intended for adults and not intended for children in the United States under 13 years of age, and we do not knowingly collect any personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will take steps to delete the information as soon as possible. If you are under the age of 13, please do not provide any personal information to us. If you believe we might have any information from or about children under 13, please contact us at firstname.lastname@example.org.
Your California Privacy Rights. Pursuant to Section 1798.83 of the California Civil Code, California residents have the right to request from a business with whom the California resident has an established business relationship: (1) What types of personal information, if any, of the California resident the business shares with third parties for direct marketing purposes of those third parties; and (2) the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year.
PLEASE CONTACT CarHop WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES